Warranty Coverage

All KSCAT products come with 12-month full warranty from the date of its original purchase.

Only purchases from authorized distributors/resellers are covered

Warranty Exemptions

The following conditions are excluded from KSCAT cover:

· Product purchased as used 

· Product purchased from unauthorized retailer or distributor

·Damage caused by abusive action or misuse.

·Damage caused by chemical, fire, liquid, or other external hazards

· Damage caused by force majeure

How to request warranty

Only faulty items can be returned under warranty.

If you believe your item is defective and wish to return, please email us at support@kscat.hk with

· Name and model number of your product

· Description of the problem with your item in details (what happened and when)

· At which platform you purchased this product (Amazon, or retailer stores)

For returned products, please make sure to include all accessories, manuals, and original undamaged packaging. We must receive all original parts in order to process your return or exchange request.